Refund policy

OZEAA Return and Refund Policy

At OZEAA, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

The item must be in the same condition in which you received it, unused, with its original tags, and in its original packaging in order to be eligible for a return. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at contacto@ozeaa.com. 

If your return is accepted, the customer is responsible for the return shipping costs. Items sent back without first requesting a return will not be accepted.

For any questions regarding returns, please contact us at contacto@ozeaa.com.

Damages and Issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care products (such as beauty products).

We also do not accept returns of hazardous materials, flammable liquids, or gases.

If you have any questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The fastest way to ensure that you receive what you want is to return the item you currently have and, once the return has been approved, make a separate purchase for the new item.

14-Day Cooling-Off Period – European Union

Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.

As with the policy above, the item must be in the same condition in which you received it, unused, with its original tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please remember that your bank or credit card issuer may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your return, please contact us at contacto@ozeaa.com.